FAQsFrequently Asked Questions
Frequently Asked Questions
A dedicated account representative will work with your scheduling team to gather your scheduling requirements and configure Schedule360 to meet your needs.
B. Data Load
You can provide your facility and employee data in excel format for uploading. This decreases manual entry for schedulers and speeds up the deployment process. Data can be loaded within two business days. Once the data has been loaded the site is live.
C. Scheduler Training
Following the data load, schedulers are trained via web conferences. During these training sessions, department-specific configurations can be added instantly based on your feedback. If requested an onsite trainer is available for your team at no additional charge.
D. Employee Launch
Once the schedulers are trained and a Go Live date has been established, employees will receive individual launch letters. The employee launch letter provides training, login, and go live information based on your requirements. Schedule360 will provide these letters in a PDF format for printing and distribution or the letters can be sent via email to the email account listed in each employee’s profile.
E. Go Live
Once the system is live with your configured setup, you are ready to begin scheduling. Your first scheduling month is free and our expert support team is available to answer your questions 24/7. You will also continue to receive full support from your dedicated account representative for the entire length of your contract.
Schedule360 Guarantee:Unique in the software industry, Schedule360 provides a guarantee with every deployment. Our contracts include a 30-day guarantee following your go-live date that is absolutely free. There are never any hidden fees and your success is guaranteed.
The biggest advantage of Schedule360 is our ability to configure the application to meet the individual needs of our clients. We understand that “scheduling” is a generic term and that each facility is unique in the method in which they schedule employees. “One Size Does Not Fit All.”
The front-end configurability of Schedule360 allows each client the ability to choose features that apply to how they wish to schedule and report. Schedule360 is “Off the Shelf” with the ability to configure via “Yes”/ “No” set-up screens to enable/disable features as desired by client. Schedule360 fits your business and processes so you can schedule YOUR WAY.
Schedule360 is a secure cloud-hosted application, so it can be accessed from any Internet connection. It is compatible with virtually all major Web browsers. You will have access to Schedule360 from anywhere using your PC, Mac or laptop – and can communicate with employees in real-time on their smart phones, PDAs, tablets and other mobile devices.
Schedule360 can provide an employee portal page or can work with your IT department to embed a link into your intranet site. Schedule360 can also be accessed through the login link on www.schedule360.com.
Schedule360 includes online training with a Schedule360 representative and the industry’s best customer support. We assign a dedicated Schedule360 representative who works with you to understand your unique scheduling needs, provides expert consultation, training, and support.
Our customer support team is available 24/7 at 877-441-5251 to assist you. On-site training is also provided through our in-house training experts at no additional charge for larger client deployments.
Our self-scheduling process is both intuitive and seamless, allowing Employees flexibility in creating their schedules while ensuring that individual work targets are met and safe levels of staffing occur for respective Departments. Management still “holds the keys to the kingdom” and defines set-up for Unit Master Schedules, Employee required targets, and Final Schedule balancing.
The difference with Schedule360 and other applications is the automation of the process that is delivered in a self-service world for employees. Instead of countless FTE Admin Hours spent on the task of schedule-building, Schedule360 allows the majority of the work to be done for you. Employee Calendars have an Advanced Search Feature which allows the ability to search for all open shifts that match the employees Assignment(s) and Qualifications. If desired, Employees can then self-schedule shifts via the system up to the defined OT threshold for the week or pay period. If you do not wish to use self-scheduling, it can be turned off for the entire Department or at the Individual Employee Level.
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or call 877.441.5251
- Configures To How YOU Work
- Unlimited Scalability
- Web-Based Anywhere Access
- Secure Cloud-Hosted Convenience
- Easy To Learn And Use
- Affordable Monthly Subscription
- Set-Up And Online Training Included
- Online Training Included
- 24/7 Customer Support