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When Time Matters

March 31, 2014

National Air Ambulance teams up with Schedule360 for optimizing critical scheduling needs.

National Air Ambulance’s commitment to excellence in patient transport care makes them the carrier of choice for patients requiring medical evacuation, including Travel Insurance Assistance Companies, Specialty Hospitals, Cruise Lines, and Government Agencies. To achieve service excellence in medical transport, NAA needs the right medical staff available at the right time.  Scheduling the NAA medical team is a critical component for successful operations and handled from start to finish via the Schedule360 application.

 

Schedule360 insures a timely notification and deployment for each medical transport. NAA relies on Schedule360 instant dispatch deployment messaging services to the 1st call medical teams’ phones and PDAs. The dispatch to the 1st call team simultaneously notifies the 2nd call team to be ready for the next dispatch. A similar cascading notification process takes place when an on-call team member releases themselves from a future scheduled shift on the Schedule360 application.

 

When it comes to medical emergencies, NAA has a system in place that ensures that every detail is taken care of and they rely on Schedule360 to handle critical scheduling processes. Wendy Slater comments…

 

“The team from Schedule360 was extremely easy to work with in setting up our system. The fact that we don’t have the typical model for staffing didn’t phase the schedule360 team one bit. They were able to customize the program to our needs, make adjustments rapidly, and meet timelines previously established.  There is no doubt, the program has made the staffing and dispatch processes more streamlined and efficient for us.”


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